1. Overview

This SMS Registration Privacy Policy explains how Pecan Grove Veterinary Services
(“we,” “our,” or “us”) collects, uses, and protects your mobile phone number when
you opt in to receive SMS text messages from our veterinary clinic.

By providing your mobile phone number and opting in, you consent to the practices
described in this policy.

2. Information We Collect

When you register for SMS communications, we may collect:

• Your mobile phone number
• Your opt-in consent (including date, time, and method of consent)
• Message interaction data (delivery confirmations, replies, opt-out requests)

We do not collect sensitive personal or financial information via SMS.

3. How We Use Your Information

Your mobile phone number may be used to send:

• Appointment confirmations and reminders
• Pet health reminders (e.g., vaccinations, wellness visits)
• Prescription or refill notifications
• Clinic updates, closures, or urgent notices
• Customer service communications

Promotional or marketing messages will only be sent if you have explicitly opted in.

Message frequency may vary.

4. Consent to Receive SMS Messages

By opting in to receive SMS messages from Pecan Grove Veterinary Services:

• You authorize us to send text messages to the phone number provided
• You understand that consent is not a condition of receiving veterinary services
• You acknowledge that standard message and data rates may apply

5. Opt-Out Instructions

You may opt out of SMS messages at any time by:

• Replying STOP to any text message you receive from us

After opting out, you may receive a final confirmation message, and no further
messages will be sent unless you re-enroll.

6. Data Sharing

Pecan Grove Veterinary Services does not sell, rent, or share your mobile phone number
for marketing purposes.

We may share your information only with:

• Trusted SMS service providers who assist in delivering messages
• Legal or regulatory authorities if required by law

All third-party providers are required to maintain the confidentiality and security of
your information.

7. Data Security

We use reasonable administrative and technical safeguards to protect your mobile phone
number and related SMS data. While we strive to protect your information, no electronic
transmission is completely secure.

8. Data Retention

We retain SMS-related information only for as long as necessary to:

• Provide SMS communication services
• Maintain compliance and consent records
• Resolve disputes or meet legal requirements

9. Children’s Privacy

Our SMS services are intended for pet owners and authorized caregivers. We do not
knowingly collect mobile phone numbers from individuals under the age of 13.

10. Changes to This Policy

We may update this SMS Registration Privacy Policy from time to time. Any changes will
be posted with an updated “Last Updated” date.

11. Contact Information

If you have questions about this SMS Registration Privacy Policy, please contact: